24-Hour Order Inspection and Damage Policy

24-Hour Order Inspection & Damage Policy

All orders must be inspected promptly upon receipt.

Customers have 24 hours from the time an order is picked up or delivered by the shipping carrier to inspect the order and report any damage, defects, missing items, incorrect items, or other concerns.

All issues must be reported to Backwoods Ceramics and Molds by email within the 24-hour period. The email must include:

• The customer’s name and order number
• A description of the issue
• Clear photographs showing the damage, defect, incorrect item, or other problem
• Photographs of the packaging and shipping box when the issue involves an order received by shipment

Claims submitted after the 24-hour reporting period, or claims submitted without sufficient photographic documentation, may not be eligible for replacement, credit, refund, or other resolution.

For shipped orders, customers should retain all original packaging, boxes, and damaged items until the claim has been reviewed. Backwoods Ceramics and Molds may request additional photographs or information when necessary to evaluate a claim.

By placing an order with Backwoods Ceramics and Molds, the customer acknowledges that they have read, understood, and agreed to this 24-Hour Order Inspection & Damage Policy and its reporting requirements.